Frequently Asked Questions

Our office phone is attended from 6:00 am to 6:00 pm, Monday to Friday, and 7:00 am to 12:00 pm on Saturdays. 

Our on-site service hours are from 7:00 am to 3:00 pm, Monday to Friday. 

Saturday jobs are available by prior arrangement only.

Any requests outside standard on-site hours are handled according to our after-hours service policy.

Outside of standard on-site hours, we provide a reliable emergency after-hours service. While calls are not answered immediately, you will be prompted to leave a message with your details and the nature of the issue. This message is received by our on-call emergency electrician, who will respond within approximately 30 minutes.

Whenever possible, our team will offer guidance over the phone to help manage the situation and potentially avoid an after-hours call-out. However, if an on-site visit is necessary, we will discuss the associated charges upfront, provide a service agreement for your approval, and take the minimum payment before dispatch. Our electrician will then be sent immediately as a priority to resolve the situation safely and efficiently.

We understand that emergency situations can be stressful, and our goal is always to support our clients with care and integrity, attending only when absolutely necessary while ensuring safety and compliance.

Charging your electric vehicle at home requires safe, reliable, and efficient installation of an EV charging point. At JAX Power Solutions, our licensed electricians provide professional EV charger installations tailored to your driving habits, and how quickly you need your car to be charged.

For a step-by-step guide on how to safely charge your EV at home, including tips to maximise efficiency and minimise costs, check out our detailed blog: Charging your EV at home: What you need to know

If you’re ready to install a home charging solution, you can also visit our EV Charging Points service page to request a quote or book an installation.

JAX Power Solutions is fully licenced, trained, and accredited to deliver a wide range of electrical and energy services. Our team holds the following:

Licences & Technical Qualifications:

• Electrical Contractors Licence
• Qualified Technical Person
• Energex Authorised Person
• Telecommunications – Advanced Digital Reception
• Air Conditioning & Heat Pump Systems

Safety Training & Compliance:

• Low Voltage Rescue (LVR)
• Cardiopulmonary Resuscitation (CPR)
• Elevated Work Platforms & Working at Heights

Energy System Accreditations:

• Design & Installation of Grid-Connected Photovoltaic (Solar) Power Systems
• Design & Installation of Grid-Connected Battery Storage Systems & Power Conversion Equipment
• Design & Installation of Stand-Alone Power Systems
   

These credentials ensure that all work is carried out to the highest industry, safety, and compliance standards — giving you confidence in every job we do.

Booking a service or requesting a quote with JAX Power Solutions is quick and easy. You can:

• Call us directly for immediate assistance or to discuss your needs
• Submit an enquiry through our online contact form
• Email us at admin@jaxpower.com.au with your job details, and we’ll get back to you promptly.
   

We pride ourselves on being responsive, so you can expect a fast, professional reply — whether it’s for a simple job or a more complex project.

No, we do not charge a call out fee during our standard operating hours but we do have a minimum one hour labour charge.

If your RCD (Residual Current Device) keeps tripping, it’s usually a sign of a fault — either in an appliance, wiring, or the circuit itself. While you can try unplugging all appliances on that circuit and resetting the RCD, if it continues to trip, it’s important not to attempt any further diagnosis or repairs yourself.

RCDs are safety devices designed to protect against electric shock and serious electrical faults. Ongoing tripping should always be investigated by a licenced electrician.

At JAX Power Solutions, we can quickly identify the cause and safely resolve the issue to keep your home or workplace protected. Contact us for professional support.

Yes, we accept EFTPOS, STRIPE & tap-to-pay. Please see our terms & conditions relating to the associated fees, as each merchant applies a different surcharge.